Refund policy

Refund Policy

At AUSKANG, we are committed to providing high-quality products and ensuring customer satisfaction. That's why we offer a 7-Day Unconditional Return Policy. If, for any reason, you are not entirely satisfied with your order, you may return it within 7 days of receiving your delivery, provided that the power bank is undamaged, and in its original condition suitable for resale.

To initiate a return, please email us at service@auskang.com and include the following information:

1.Your order number.

2.The email address used to place the order (if you are contacting us from a different email address).

3.The reason for your return. The more details you provide, the better we can improve our products and services.

4.Photos of the product, its original packaging, and all included accessories. If the package has been opened, please provide photos of the product and all included accessories. If the package is still sealed, a photo of the sealed package will be sufficient.

Please keep the item and all included accessories in their original condition and retain all original packaging whenever possible. Please note that we may be unable to accept a return if any accessories or the original packaging are missing or are not in their original condition.

We aim to make your return process as smooth and hassle-free as possible. If you have any specific questions or requirements regarding your return, please feel free to contact us.

We appreciate your understanding and cooperation and look forward to assisting you. If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us at service@auskang.com.

How do I cancel or change my order?

Cancellations or changes can only be made before your order has been processed by our warehouse. Once your order has been processed, we are unable to cancel or modify it.

To request a cancellation, please email service@auskang.com with your order number and the reason for your cancellation.

When will I receive my refund?

Once your returned item has been received by our warehouse, please allow at least 14 business days for your refund, store credit, or exchange to be processed.

What is your warranty policy?

AUSKANG warrants its products against defects in materials and workmanship under normal use during the applicable warranty period, subject to the terms and conditions of this Limited Warranty.

This Limited Warranty does not cover damage to the product or to personal property (such as smartphones, headphones, accessories, or other devices) resulting from negligence, misuse, abuse, normal wear and tear, unauthorized modifications, or accidents (including dropping the product).

Please note that damage caused by the user is not covered under this warranty. This includes damage caused by water, heat, punctures, the use of chemicals on leather, or any other damage resulting from neglect or misuse.

To make a warranty claim, your AUSKANG product must have been purchased through our official website. To submit a warranty claim, please email service@auskang.com with your order number and product details. Warranty claims for products purchased from an authorized reseller must be processed through the original reseller.

To help us evaluate your claim, we may request photographs of your product. In some cases, we may also require the product to be returned for inspection. AUSKANG reserves the right to charge reasonable shipping and handling fees in connection with the evaluation and fulfillment of a warranty claim.